Introduction
We want you to be satisfied with your purchase. This Refund and Returns Policy explains when and how you can return products and receive a refund. By purchasing from our store, you agree to this policy.
1. Eligibility for Returns
- Products can be returned within 14 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
- Opened or used personal care products (for hygiene reasons).
- Gift cards or downloadable products.
- Items marked as “Final Sale”.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
- If you received free shipping, the cost of return shipping may be deducted from your refund.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at fjordsfragrance@gmail.com.
5. Return Shipping
- You are responsible for paying the shipping costs for returning your item, unless the return is due to our error (wrong item, damaged item).
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
FJORDS FRAGRANCE OÜ
Address: Estonia, Tallinn, Linnamäe tee 49-139
Email: fjordsfragrance@gmail.com