Last updated: December 3, 2025
Thank you for shopping with Fjords Fragrance. We strive to ensure that every product meets the highest standards of quality. If you are not fully satisfied with your purchase, please review our guidelines below.
1. Returns
We accept returns within 14 days of receiving your order, in accordance with EU consumer protection laws.
- Unused
- Unopened and in its original packaging
- In the same condition as received
Opened or used products cannot be returned for hygiene and safety reasons.
2. Non-Returnable Items
- Opened essential oils or aroma products
- Items with broken seals
- Gift cards and digital products
3. Refunds
Once your return is received and inspected, you will be notified via email. If approved, your refund will be issued within 5–10 business days to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items that arrive damaged or defective. Please contact us within 48 hours of delivery and include photo or video proof.
5. Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or defective. We recommend using a trackable shipping service.
6. How to Start a Return
To initiate a return or refund, please contact us at:
fjordsFragrance@gmail.com
Please include your order number, reason for return, and photos if applicable.